Casino Napoli support
How to reach Casino Napoli: live chat and support@casinonapoli.com from 04:00 to 24:00 GMT, finance@casinonapoli.com for payouts, and what to prepare for a fast answer.
- Live chat
- 04:00 to 24:00 GMT, every day
- support@casinonapoli.com
- same hours, answered in order
- finance@casinonapoli.com
- same hours
Support is usually needed when a payout is slower than expected. At Casino Napoli the live chat and support@casinonapoli.com are staffed from 04:00 to 24:00 GMT, and finance@casinonapoli.com takes payout questions.
Channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 04:00 to 24:00 GMT, every day | account, bonus and cashier questions |
| support@casinonapoli.com | same hours, answered in order | general questions, documents, self-exclusion |
| finance@casinonapoli.com | same hours | withdrawals, verification documents, payout status |
Scroll horizontally to see the full table
How to get a fast answer
- The account e-mail and the date of the transaction are given in the first message.
- The amount and the payment method are named for a payout question.
- A screenshot of the error or of the offer is attached.
- One question is asked per message.
- A promise made in chat is confirmed by e-mail before it is relied upon.
When e-mail is the right channel
Documents, disputes and self-exclusion go by e-mail, because the written trace settles a later disagreement. Self-exclusion at Casino Napoli runs from six months to five years and is not lifted early.
Help pages
The site publishes the terms, the bonus terms, the withdrawal policy, the KYC policy, the AML policy and a responsible gaming page; no structured FAQ is offered, so the policies are read directly.
Frequently asked questions
- Is Casino Napoli support open 24/7?
- No. The live chat and e-mail are staffed from 04:00 to 24:00 GMT every day, which is twenty hours a day.
- Where are payout questions sent?
- To finance@casinonapoli.com, with the account e-mail, the amount, the method and the date of the request.
- Is there a telephone line?
- No telephone number is published; the chat and the two e-mail addresses are the channels.
- How is self-exclusion requested?
- By e-mail to support, for a chosen period between six months and five years, and it is not lifted early.