Casino Napoli login and registration
How a Casino Napoli account is opened, how login works in the browser and which documents the three-step verification asks for before the first withdrawal.
- One
- before any withdrawal
- Two
- deposits above €2,000 or a withdrawal
- Three
- above $5,000 deposited or withdrawn
Registration at Casino Napoli takes a few minutes, and the detail that saves trouble later is the name, entered exactly as on the identity document, because the self-declaration and the photo ID are compared before the first payout.
Create an account
- Full name and surname, date of birth, residential address, e-mail address and telephone number are entered.
- The terms, the bonus terms and the privacy policy are accepted.
- The account is created and the e-mail address is confirmed if a confirmation is sent.
- The self-declaration of step one is filed before the first withdrawal.
- A first deposit is made by a method that also pays out.
One account is allowed per person, family, household address, e-mail, phone, IP address, payment method, e-wallet and device.
Log in
The login uses the e-mail address and the password in the desktop or mobile browser; no native app is published.
- Desktop and mobile browser, no app to install
- Log out on shared devices and keep a long password in a password manager
- Support or Chat buttons at the top of the site for a locked account
Verification (KYC)
| Step | Trigger | Documents |
|---|---|---|
| One | before any withdrawal | self-declaration: name, date of birth, country, gender, full address |
| Two | deposits above €2,000 or a withdrawal | photo ID with a handwritten six-digit code, selfie with the ID, proof of address on request |
| Three | above $5,000 deposited or withdrawn | source of wealth, proof of bank account or card |
| Accepted | — | passport, national ID, driving licence, residence permit; utility bill, bank statement, tenancy agreement under six months; card images with masked number, e-wallet screenshots |
| Deadline | — | documents within five business days of the request; review within five business days |
Scroll horizontally to see the full table
The documents are prepared in the first week so the first payout waits only for processing.
Login problems
- Forgotten password: the reset link is requested from the login form.
- Account locked: the live chat is contacted between 04:00 and 24:00 GMT with the account e-mail.
- Documents rejected: a sharper image with all four corners of the document visible is uploaded.
- Phone verification missed: the call is returned, since a failed check sends the payout back to the balance.
- Self-exclusion active: the account stays closed for the chosen period.
Frequently asked questions
- What is needed to register at Casino Napoli?
- Full name, date of birth, residential address, e-mail address and telephone number, entered as they appear on the identity document.
- When are documents requested?
- A self-declaration before any withdrawal; photo ID, selfie and proof of address above €2,000 or at a withdrawal; source of wealth above $5,000.
- How long are documents reviewed?
- Within five business days, and they are sent within five business days of the request, otherwise the withdrawal is declined.
- Is there an app for login?
- No native app is published; the site is opened in the desktop or mobile browser.
- What if the password is forgotten?
- A reset is requested from the login form, and the live chat helps when the e-mail address is no longer accessible.